Service form

If you have technical problems, repairs or warranty queries, the service request is your easy way to contact our support colleagues. You can also request to send your item to the SXT Care Service here.

Important: If you wish to assert warranty claims, these must be submitted to your contractual partner from whom you purchased the product you are complaining about.

Reason for contacting us

Personal Data

company

First name

Last name

address

Postal code

Location

country

Telephone number

e-mail

What type of article is it?

vehicle

Spare parts / accessories

Is there SXT CARE PLUS protection?

No

Yes

Please select a vehicle

Chassis number / serial number

Spare part or accessory to be claimed

Is there a defect or problem with the vehicle/spare part? Please describe this in detail here:

Please send us photos or videos describing the problem.

The images make it easier for us to better assess the damage and the associated repairs. Photos taken with your mobile phone are sufficient for us.

In the event of a warranty claim, please be sure to upload the invoice documents.

Your data will be used to answer this request as well as for statistical purposes.

I agree

Mandatory fields are marked * marked

We usually process your request within 1-3 working days. Please note that depending on our workload, processing times may take longer. However, we will get back to you as soon as possible.

Click here for the service form:

To the service form

5 year warranty on battery and motor

We offer a warranty of up to 5 years on the battery and motor on all our vehicles.

Outstanding support

Our competent customer service will be happy to help you with any questions or problems.

Fast and insured shipping

To ensure that our products reach you safely, all our shipping routes are insured.